Best Flags, Inc. DBA: American Flag & Gift 1101 Highland Way, Suite B Grover Beach, CA 93433-3127 |
Business Phone: (805)
473-0395 Orders Only Phone: (800) 448-3524 E-mail: flags@anyflag.com Fax: (805) 473-0126 |
Ordering
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Shipping
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Returns
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Privacy
& Security |
Terms
of Use |
The following internet sites are covered with these policies:
Bulk Discounts
We do provide bulk discounts in applicable situations. In many cases,
we have noted on our site where bulk discounts apply. Along with individual
product discounts, we also offer club and organization discounts. Please contact
us so we may assess if you are eligible.
Confirming Prices
If the price on the web site and the price on your confirmation e-mail/fax
are different, please let us know as soon as possible so we may resolve the
problem without further question. Please note that prices are subject to change
at any time.
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Availability
Most orders ship within 1 to 3 days of receipt of your order. When placing
your order on line you will receive an automatic Order Acknowledgment with
an assigned 5 digit order number. When Customer Service processes your order
through our data base you will receive a email regarding order
fulfillment. A second Order Number will be provided.
If an item on your
order is out of stock you will be advised of the expected ship date for
your order. Most backorders are filled with in 5 to 7 days, if the delay is
longer you will be contacted by customer service via email regarding how
long (approximately) until your order can be completed and information
on how to "Ship Ahead" if permitting. If a Need by Date is requested
customer service will contact you if this date can not be met or if
Additional Shipping costs are required to meet that specific date. If your
Need by Date is with in 7 days of placing your order please contact customer
service regarding availability of the merchandise. Email flags@anyflag.com
or Call Customer Service at 805-473-0395.
Sales Tax
The amount of tax charged depends on two factors, including the identity
of the seller and the location of where the order was shipped. Orders placed
by residents of the state of California are subject to 8.75% sales tax. Sales
tax is incurred if purchased from another state, and shipped to the state of
California. If an item is subject to sales tax in the state to which the order
is shipped, tax is generally calculated on the total selling price of each individual
item. In accordance with state tax laws, the total selling price of an item
will generally include item-level shipping (and if applicable), handling charges.
To identify if you have been taxed or not, your customer invoice should be billed
on the lower right-hand corner, just above 'Invoice Total'. If you have not
received your order and invoice yet, but would like to find out if you are subject
to tax, please contact us with your full name and order number. Though all invoices
have 'Shipping & Handling' title on them, most items are not charged a handling
expense. This is only for certain items specified on the site. Please see Oversize
Orders in our Shipping Policy section.
Tax-Exempt Customers
United State Government Purchasers will have their invoice adjusted
to zero sales tax providing a faxed copy of the Federal Tax ID Certificate is
provided prior to the order being charged and shipped. All other exempt purchasers
need to provide us with a copy of a state resale certificate, exemption certificate,
or other acceptable proof of your exempt status for the state where the items
will be shipped. If you are not in the state of California, regardless sales
tax will not be incurred. Please label your fax: "Attn: Tax-Exempt Form".
Tax is not required on out-of-state deliveries.
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Payment Methods
We accept American Express, Discover, MasterCard, Visa, Visa Check
Cards, personal checks, purchase orders, money orders, or cashier's checks denominated
in U.S. dollars and drawn on a U.S. bank. We do not accept, personal
invoicing, or C.O.D. Please note, if you send a personal check, please write
your order number in the memo and there is a $25.00 returned check fee.
Purchase Orders
We accepts payment by business/agency/institutional purchase order. We require
a faxed copy of the purchase order information including purchase order number
and complete bill to/ship to information. Once we receive these forms we will
ship your order and invoice the billing address. Payment is due within 15 days.
If order are not paid in full by 60 days, they will be turned over to our collection
agency without further notice.
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Order Change
If you wish to change your order (either by adding or canceling items to your
order), we ask you notify us as soon as possible. You may contact us via e-mail
at: flags@anyflag.com or use our business phone or fax. Requests via E-mail
and fax must include the following: First name, Last name, and E-mail Address
(if submitted by online). This information must be identical to that which was
submitted in the original order. Please include contact information if we have
questions regarding this order change. Every effort will be made to accommodate
this change providing your order has not been charged and/or shipped out. In
the event that we ship your original unchanged order out after we received your
documented order change, we assume full responsibility. You will not be charged
return shipping in sending the item (s) back to us if necessary. However, if
we receive your order change request after we ship your order, you may return
the item (s) for the merchandise price less shipping costs.
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Order Cancellation
Please submit any cancellation via E-mail to flags@anyflag.com, or call
on our business phone or fax. E-mail and fax cancellations must contain the
following: First name, Last name, and E-mail address. This information must
be identical to the information originally submitted on your order. Please provide
contact information if we have questions in regards to canceling your order.
Every effort will be made to accommodate this cancellation providing your order
has not been charged and/or shipped out. In the event that a cancellation was
submitted (via E-mail or Phone), and your order was shipped out after, we will
gladly refund the complete balance charged including shipping. However, if the
cancellation was documented as received after the order was shipped, we will
refund the merchandise total less shipping.
Guarantee
Due to varying weather conditions, we are not able to guarantee any products
beyond 30 days. All items are covered under the 30-day return policy. If you
find an item is defective, you may return it for a refund or exchange within
the 30-day period. However, once the 30 days are up, we cannot be held responsible
for how the product holds up against your particular elements.
Hemming/Repair
We are able to hem damaged flags within certain reason. We encourage
our customers to take regular care of their flags. If a tear is visible, we
would expect our customers to remove the flag immediately so we may make any
repairs necessary. Regular care may prevent irreparable damage and will be far
more cost-effective in the long run (as opposed to neglecting care and purchasing
a completely new flag). Our hemming service can be done for a minimal fee which
also includes cleaning. Hemming is considered on a case-by-case basis. Please
contact us to determine if your flag is eligible for hem repair, hemming price,
and/or time it will take to complete hem. RGA number is required.
Credit Card Charging
We have always maintained a strict policy of charging you only when your order
has been physically shipped out. We don't charge your card prior to shipment
unless requested by the customer.
Domestic Shipping Method Information
We utilizes both U S Priority Mail and UPS shipping
services. The majority of our orders are shipped via US Priority Mail service. This
service is fast, 2 to 4 days to most parts of the country, includes Saturday
delivery and provides a Delivery Confirmation Number. A "Delivery Confirmation"
number will not show a change in the status until your Postal Carrier scans the
package and delivers it out to you. All packages are put into the Postal System
on the day that the package is processed. Shipping information will be emailed
to you on the day of shipment to the email address provided when placing
your order.
Heavy items, orders of High Value or with special packaging
requirements will be shipped via UPS. UPS requires a physical address and will not deliver to P.O. Boxes.
Delivery time with UPS is 2 to 5 days depending the distance of the destination
from our shipping location. A UPS Tracking and delivery estimate will be emailed
on the day of shipment to the email address provided when placing your order.
Military APO/FPO Address
If you would like us to ship to a military APO/FPO address we always
use United States Postal Service Priority Mail. Other transport services typically
do not ship to APO/FPO addresses. When entering your order on-line the APO or
FPO is the City, the AE is the State, this is listed under "other" states and
providences, and Zip Code. The country is United States.
Hawaii, Alaska, American Territories
If shipping to Hawaii, Alaska, or any of the federally recognized
American territories, we will ship United States Postal Service as default. We
have found that it more cost-effective and ships faster than most other shipping methods.
However, by request, we will gladly ship another method at an additional cost.
International Shipping Method Information
We are proud to ship Internationally! For international orders, we
typically ship with United States Postal Service (once again, due to cost-effectiveness
and shipment time) via Priority International mail. Custom and Duty fees that
may be accessed once the order reaches the destination country are not included
in the cost of shipping and are the responsibility of the receiver. All orders are based on size and weight. We will notify
you the total charge once appropriate shipping method is determined. We will
not process your order until you approve the charges.
Customer Account
If you have a customer account with one of the shipping services and
would like your order charged to it, please supply your account number with
your order. Your order will still require a $4.95 handling fee.
Order Tracking
You will receive an E-mail from the shipping department the day your order is shipped with
information as to how it was shipped and the tracking number. This providing
you submitted an order with a valid E-mail address. You will receive the
tracking number and tracking information. You can also track your order. Please note that after the package
leaves our warehouse, it leaves our responsibility into your responsibility.
You assume responsibility of shipping because you paid for it. See 'Risk of
Loss' section for more information.
Standard Domestic Shipping Rate
United Parcel Service Ground ETA: 5 business days.
United States Postal Service Priority Mail ETA: 2-3 business days.
*All carriers do not count the actual ship date within the ship estimation.
*Most shipping rates depend on price increments though larger items
(i.e. flagpoles) or bulk items (i.e. hand held flags) may depend on size,
weight and destination.
USPS Priority Mail Shipping Rates
Orders with a
value of less then $15.00 will be shipped by US Priority Mail Service only.
Orders up to $10.00 |
$5.95 |
$10.01 to $25.00 |
$6.95 |
$25.01 to $50.00 |
$8.95 |
$50.01 to $75.00 |
$10.95 |
$75.00 to $100.00 |
$12.95 |
$100.00 to $125.00 |
$14.95 |
UPS Shipping Rates
Orders with a value greater then
$125.00 and/or weighting more the 5 pounds will be shipped by UPS Ground
Service.
Orders up to $25.00 |
$8.95 |
$25.01 to $50.00 |
$9.95 |
$50.01 to $75.00 |
$11.95 |
$75.01 to $125.00 |
$14.95 |
$125.00 to $200.00 |
$16.95 |
Orders over $200.00 |
$22.95 |
Expedited Shipment
Express shipments are based on availability of the merchandise and
the Need by Date. Please contact us to determine appropriate shipping
method and rates.
Email flags@anyflag.com
or Call Customer Service at 805-473-0395.
International Orders
International Shipping costs are
based on the size and weight of the order and the destination county. The cost
of shipping does not include Duty and Custom fees that may be assisted to your
order once it reaches your country. The shipping time does not take into account
time that the package may be held in customs once it reaches your country. When
you place your order on line the cost of Domestic shipping will automatically
come in to the order. Once your order is processed by our customer service
personnel they will pull the items and calculate International Shipping costs.
They will then email you with the cost of shipping on the order for your
approval. Once we receive your approval of the shipping charges they will
complete the order and send it to the shipping department. If you are paying
with a Credit Card we do not charge your card until we receive your approval of
the shipping costs, if you are paying with PayPal we will request the additional
funds in PayPal for the balance of the order.
Additional Shipping Information
The majority of our orders are shipped via US Priority Mail service. This
service is fast, 2 to 4 days to most parts of the country, includes Saturday
delivery and provides a Delivery Confirmation Number. A "Delivery Confirmation"
number will not show a change in the status until your Postal Carrier scans the
package and delivers it out to you. All packages are put into the Postal System
on the day that the package is processed. Shipping information will be emailed
to you on the day of shipment to the email address provided when placing
your order.
Heavy items, orders of High Value or with special packaging
requirements will be ship via UPS. UPS requires a physical address and not a
Post Office Box. UPS will not deliver to P.O. Boxes.
Oversize
We ship Oversize orders via United Parcel Service. UPS "Oversize"
specifications are any package with the length and girth* exceeding 84 inches.
This includes all flag and banner poles over 6 ft. in length. An additional $12.95
will be added to the Standard UPS Shipping rate determined by the value of the
order. When ordering on-line the "Shopping Cart" system, will accumulate
this additional Oversize Shipping cost for each item ordered, on orders with
Multiple Oversize Shipping cost customer service will re-calculate the shipping
costs based on packaging requirements, weight and destination of the order and
contact you via email with the accurate shipping charges.
Items that are considered "Oversize" are denoted with an
OS symbol next to the item number.
Additional Handling
Orders that require Additional Handling are any item that is over 5 ft, this
includes flag and banner poles, heavy items or items that require Multiple
Packages to fill the order. An additional $7.95 will be added to the
Standard UPS Shipping rate determined by the value of the order. When ordering
on-line the "Shopping Cart" system, will accumulate this additional
Additional Shipping cost for each item ordered, on orders with Multiple
Additional Shipping cost customer service will re-calculate the shipping costs
based on packaging requirements, weight and destination of the order and contact
you via email with the accurate shipping charges.
Items that are considered "Additional
Handling" are denoted with an AH symbol next to the item number.
Indoor Set Additional Handling
Indoor flag sets are heavier and require larger packaging. There is
an additional handling charge of $7.95 for these flag sets.
Residential & Commercial Flagpole Shipping Costs
Flagpoles shipped
by Commercial Carrier or Truck Freight only. The cost of shipping is calculated
on an individual order basis. This cost is based on size of the pole and the
destination of the shipment. When placing your order on-line, standard Domestic
Shipping rates will be automatically applied to the order. When your order is
processed by Customer Service a freight cost will be sent to you via Email. Your
approval of this shipping cost will be requested in order to proceed.
To receive a fright quote prior to purchase you can provide the item number of
the pole you are interested in along with the City State and Zip Code
information for the delivery of the pole and if it is a residential or business
address. Email this request to
flags@anyflag.com and a freight quote will be processed. Commercial freight
quotes are good for 30 days. Flagpole orders places after 30 days will be
recalculated.
All items purchased from us are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
If you have more than one order pending with us, and would like to combine them, please send us notification via E-mail, business phone, or fax. If sending notification via E-mail or Fax, you must include the following: First name, Last name, and E-mail address. All information must be identical to that which was originally submitted. Please include contact information in the event we have questions regarding your request. Every effort will be made to accommodate you.
We accept returns, for any reason, within 30 days of delivery of shipment for a full refund or exchange (we'll also refund the shipping cost if the return is a result of our error). To return an item (s), please contact us for your Return Goods Authorization Number (RGA). Without this number, we are not able to process your returned item (s). If an item is returned without an RGA number, we may at our discretion, confiscate the package with no responsibilities to the sender. We cannot accept returns of opened items, items returned more than 30 days after delivery, items that are not in their original packaging, or custom-made items (that are not defective). Items not typically stocked (i.e. larger flagpoles) are accepted for return but may be subject to a 20% re-stocking fee.
We do not accept returns of any item that is not in its original condition, is damaged, or is missing parts. Please do not send us items that do not meet the acceptable condition, as we will only evaluate items with a pre-approved Return Goods Authorization Number (RGA). Please see our Return policy for more information. If you have provided a valid E-mail address, we will notify you of your refund once we've received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of our receiving your return. If your return is not due to our error, we will deduct the shipping costs from your refund. Shipping costs are not refundable except if we made an error in processing your order. All items may be subject to a 20% re-stocking fee. After obtaining your RGA (Returned Goods Authorization) number from us, you may return your item (s) in the original container or a different container. Please enclose receipt, seal, and return to our physical address with appropriate shipping cost. We find that USPS Priority Mail ships within 3-5 days and is the most cost-effective. We will process your return and, depending on the situation, issue you a refund or exchange. If you are returning due to our error, we will also refund you all shipping incurred for the incorrect item. If requesting a refund, not at our error, we will issue a refund less shipping charges.
We can assure you that we carry the highest quality flags and accessories available to us. Unfortunately, we cannot inspect sealed packaging destined for our customers As with all products, there is room for damaged condition. If you receive a damaged or defective product, and would like to return it for a refund or exchange, please contact us for your Return Goods Authorization Number (RGA). For more information on the RGA, please visit our Return Policy section.
While we cannot guarantee that unauthorized access will never occur, rest assured that we take great care in maintaining the security of your personal information and in preventing unauthorized access to it through the use of appropriate technology and internal procedures. We do not rent, sell, share or otherwise distribute any personal information from our customers to any other third party. Our site uses an order form for customers to request information, products, and services. We collect contact information and financial information which is used for the sole purpose of completing the business transaction.
Secure Sockets Layer
The Personal Customer Information you provide -- including your credit
card information -- to establish an account with us and to make purchases from
us is secured using Secure Sockets Layer (SSL) encryption technology. We use
this SSL technology to prevent such information from being intercepted and read
as it is transmitted over the Internet. The encrypted data goes to a secure
site where your information is stored on restricted-access computers located
at restricted-access sites.
Financial Information via Telephone
If you still do not wish to provide your financial information, we
are more than happy to obtain your information via alternate methods. If you
would like to submit your order online, please fill out the order form completely
except for the credit card section. Then in the 'Comments' section, please type,
"Call for credit card number" and provide a valid telephone number.
When we're ready to process your order, we will give you call for the needed
financial information. If more convenient, please give us a call on our business
line or fax. We are here answering phones Monday - Friday, 8:30 am-4:30 pm PST. If we
are unavailable, please leave a detailed voice message.
We correspond often using Electronic Mail (E-mail). Unfortunately, our E-mail is not encrypted so we must notify our visitors that confidential information (financial information, etc.) would best be transmitted via our secure server, business phone line, or fax. If you do see your credit card number included in an E-mail, all but the last 4 digits will be erased. As always, we try our hardest to protect our customer's privacy but we cannot guarantee unauthorized access will never occur.
All content included on this site, such as text, graphics, logos, button icons, images, data compilations, and software, is the property of our corporate parent Best Flags, Incorporated ("Best Flags, Inc."). The compilation of all content on this site is the exclusive property of Best Flags, Inc. and protected by United States and international copyright laws. All software used on this site is the property of Best Flags, Inc. or its software supplies and protected by United States and international copyright laws. By making them available on this site, Best Flags, Inc. is not granting you any license to utilize those proprietary logos, service marks, or trademarks. Any unauthorized use of the Content may violate copyright laws, trademark laws, the laws of privacy and publicity, and civil and criminal statutes.
Visitors may post reviews, comments, and other content; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of your communication and other content. If you do post content or submit material, and unless we indicate otherwise, you grant Best Flags, Inc. and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Best Flags, Inc. and its affiliates and sub licensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Best Flags, Inc. or its affiliates for all claims resulting from content you supply.
Best Flags, Inc. grants you a limited license to access and make personal use of this site and not to download or modify it, or any portion of it, except with express written consent of Best Flags, Inc.. This license does not include any resale of commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; and downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, and to otherwise exploit for any commercial purpose without express written consent of Best Flags, Inc.. Any unauthorized use terminates the permission or license granted by nonexclusive right to create a hyperlink to the home page and all other affiliated pages of Best Flags, Inc. so long as the link does not portray offensive matter. You may not use any Best Flags, Inc. logo or other proprietary graphic or trademark as part of the link without express written permission.
YOUR USE OF THIS SITE IS AT YOUR OWN RISK. THIS SITE (INCLUDING ALL CONTENT AND FUNCTIONS MADE AVAILABLE ON OR ACCESSED THROUGH THIS SITE) IS PROVIDED "AS IS." TO THE FULLEST EXTENT PERMISSIBLE BY LAW, WITH REGARD TO THE CONTENT ON THIS SITE, BEST FLAGS, INC. MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WHATSOEVER (1) FOR THE ACCURACY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF ANY CONTENT PUBLISHED ON OR AVAILABLE THROUGH THE SITE; (2) THAT THE SERVER THAT MAKES THIS SITE AVAILABLE IS FREE OF VIRUSES OR OTHER COMPONENTS THAT MAY INFECT, HARM, OR CAUSE DAMAGE TO YOUR COMPUTER EQUIPMENT OR ANY OTHER PROPERTY WHEN YOU ACCESS, BROWSE, DOWNLOAD FROM, OR OTHERWISE USE THE SITE.
Under no circumstances shall Best Flags, Inc. or any other party involved in creating, producing, or distributing Best Flags, Inc. be liable for any direct, indirect, incidental, special, or consequential damages that result from the use of or inability to use Best Flags, Inc., including but not limited to reliance by a User on any information obtained from Best Flags, Inc. or that result from mistakes, omissions, interruptions, deletion of files or email, errors, defects, viruses, delays in operation or transmission, or any failure of performance, whether or not resulting from acts of God, communications failure, theft, destruction, or unauthorized access to Best Flags, Inc. records, programs, or services. User hereby acknowledges that this paragraph shall apply to all content, merchandise, and services available through Best Flags, Inc.. Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states liability is limited to the fullest extent permitted by law.
Best Flags, Inc. and its affiliates attempt to be as accurate as possible. However, we do not warrant that product descriptions or other content of this site are error-free. If a product offered by us itself is not as described, your sole remedy is to return it in unused condition. The information on this site may contain errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors or inaccuracies and to change or update information at any time without prior notice (including after you have submitted your order). Please note that such errors or inaccuracies may be related to product descriptions, pricing, and availability. In the event of a pricing error, we will provide you with the following options: (1) to proceed with the transaction based on the corrected information; or (2) to cancel your transaction. We apologize for any inconvenience this may cause you. If you are not fully satisfied with your purchase due to any errors or inaccuracies, you may return it as an Incorrect or Defective Item. Please see our return policy for further information. However, we ask you contact us prior to returning the item (s) so we may fully assess the problem to develop the most effective solution for both parties.
In using this web site and our services, we ask you to agree to indemnify, defend, and hold Best Flags, Inc. and all of its agents, directors, employees, information providers, licensors and licensees, officers, and parent (collectively the "Indemnified Parties"), harmless from and against any and all liability and costs (including, without limitation, attorneys' fees and costs), incurred by the Indemnified Parties in connection with any claim arising out of any breach by you of these Terms and Conditions of Use or the foregoing representations, warranties, and covenants. We ask that you will cooperate as fully as reasonably required in Best Flags, Inc.'s defense of any claim. Best Flags, Inc. reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you and you shall not in any event settle any matter without the written consent of Best Flags, Inc..
WE RESERVE THE RIGHT TO REFUSE SERVICE TO ANYONE AT ANY TIME FOR ANY REASON.
Best Flags, Inc. may add to, change, or remove any part of these Terms and Conditions of Use at any time, without notice. Any changes to these Terms and Conditions of Use or any terms posted on this site apply as soon as they are posted. By continuing to use this site after any changes are posted, you are indicating your acceptance of those changes. Best Flags, Inc. may add, change, discontinue, remove, or suspend any other content posted on this site, including features and specifications of products described or depicted on the site, temporarily or permanently, at any time, without notice and without liability.
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