Accessibility

Accessibility Statement for Anyflag.com

This is an accessibility statement from American Flag and Gift.

Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Anyflag.com is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

Additional accessibility considerations

Although our goal is WCAG 2.1 Level AA conformance, we have also applied some Level AAA Success Criteria: Images of text are only used for decorative purposes. Re-authentication after a session expires does not cause loss of data. Videos do not have sign language interpretation.

Feedback

We welcome your feedback on the accessibility of Anyflag.com. Please let us know if you encounter accessibility barriers on SBWeb – Santa Barbara Web Design:

• Phone: 9283007116
• E-mail: ma**@*****************gn.com

We try to respond to feedback within 1 business day.

Technical specifications

Accessibility of Anyflag.com relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

• HTML
• WAI-ARIA
• CSS
• JavaScript

These technologies are relied upon for conformance with the accessibility standards used.

Limitations and alternatives

Despite our best efforts to ensure accessibility of Anyflag.com, there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.

Known limitations for Anyflag.com:

1. Video used as background without any sound.
2. Please use the ‘report issue’ button if you encounter an issue.

Assessment approach

Anyflag.com assessed the accessibility of Anyflag.com by the following approaches:

• Self-evaluation
• External evaluation via several browser plugins like Wave, SiteImprove, ANDI.

Formal approval of this accessibility statement

This Accessibility Statement is approved by:

SBWeb -Santa Barbara Web Design
Matt Schaefer
Web designer

Shipping Methods

Domestic Shipping Method Information

We ship by U S Postal Service, UPS and Fed Ex shipping services. The majority of our orders are shipped via US Priority Mail service. This service is fast, 2 to 4 days to most parts of the country, includes Saturday delivery and provides a Delivery Confirmation Number. A “Delivery Confirmation” number will not show a change in the status until your Postal Carrier scans the package and delivers it out to you. All packages are put into the Postal System on the day that the package is processed. Shipping information will be emailed to you on the day of shipment to the email address provided when placing your order.
Heavy items, orders of High Value or with special packaging requirements will be shipped via UPS. UPS requires a physical address and will not deliver to P.O. Boxes. Delivery time with UPS is 2 to 5 days depending the distance of the destination from our shipping location. A UPS Tracking and delivery estimate will be emailed on the day of shipment to the email address provided when placing your order.

Military APO/FPO Address

If you would like us to ship to a military APO/FPO address we always use United States Postal Service Priority Mail. Other transport services typically do not ship to APO/FPO addresses. When entering your order on-line the APO or FPO is the City, the AE is the State, this is listed under “other” states and providences, and Zip Code. The country is United States.

Hawaii, Alaska, American Territories

If shipping to Hawaii, Alaska, or any of the federally recognized American territories, we will ship United States Postal Service as default. We have found that it more cost-effective and ships faster than most other shipping methods. However, by request, we will gladly ship another method at an additional cost.

International Shipping Method Information

We are proud to ship Internationally! For international orders, we typically ship with United States Postal Service (once again, due to cost-effectiveness and shipment time) via Priority International mail. Custom and Duty fees that may be accessed once the order reaches the destination country are not included in the cost of shipping and are the responsibility of the receiver. All orders are based on size and weight. We will notify you the total charge once appropriate shipping method is determined. We will not process your order until you approve the charges.

Free Shipping of Orders over $150.00.

Use coupon code: FREESHIPUS near the bottom of the shopping cart page.

Some restrictions apply. Orders shipping to APOs, Hawaii, Alaska, Canada, or any US Territory DO NOT qualify for free shipping.

Additionally, free shipping DOES NOT apply to:

• Flagpole hardware and commercial flagpoles,
• Customized products,
• Residential in-ground flag poles,
• Telescoping flag poles,
• Galvanized ground sleeves or orders that must be shipped by freight due to quantity/size of items,
• House mounted residential flagpoles,
• Brackets and items on 30 in. or longer staffs
• Multiple shipments on the same order,
• Orders placed outside the contiguous 48 US states,
• Orders containing other discounts and promotions.

Otherwise we offer free shipping for orders over $150.00 placed within the contiguous 48 US states. Free Shipping orders ship complete, not in multiple shipments. We reserve the right to choose the shipping method based on cost.

Typical delivery time for orders that qualify for free shipping is 3 to 10 business days. You will receive a shipping notice. If your order is not available to ship right away you will have received a “back-order” notice from customer service with an expected ship date.

Contact customer service for details about splitting shipments.

Customer Account

If you have a customer account with one of the shipping services and would like your order charged to it, please supply your account number with your order. Your order will still require a $4.95 handling fee.

Order Tracking

You will receive an E-mail from the shipping department the day your order is shipped with information as to how it was shipped and the tracking number. This providing you submitted an order with a valid E-mail address. You will receive the tracking number and tracking information. You can also track your order. Please note that after the package leaves our warehouse, it leaves our responsibility into your responsibility. You assume responsibility of shipping because you paid for it. See ‘Risk of Loss’ section for more information.

USPS Priority Mail Shipping Rates

Orders with a value of less then $25.00 will be shipped by US Priority Mail Service only.

UPS Shipping Rates

Orders with a value greater then $125.00 and/or weighting more the 5 pounds will be shipped by UPS Ground Service.

Expedited Shipment

Express shipments are based on availability of the merchandise and the Need by Date. Please contact us to determine appropriate shipping method and rates. Email cu*************@*****ag.com or Call Customer Service at 805-684-8111.

International Orders

International Shipping costs are based on the size and weight of the order and the destination county. The cost of shipping does not include Duty and Custom fees that may be assessed to your order once it reaches your country. The shipping time does not take into account time that the package may be held in customs once it reaches your country. When you place your order on line the cost of Domestic shipping will automatically come in to the order. Once your order is processed by our customer service personnel they will pull the items and calculate International Shipping costs. They will then email you with the cost of shipping on the order for your approval. Once we receive your approval of the shipping charges they will complete the order and send it to the shipping department. If you are paying with a Credit Card we do not charge your card until we receive your approval of the shipping costs, if you are paying with PayPal we will request the additional funds in PayPal for the balance of the order.

Additional Shipping Information

The majority of our orders are shipped via US Priority Mail service. This service is fast, 2 to 4 days to most parts of the country, includes Saturday delivery and provides a Delivery Confirmation Number. A “Delivery Confirmation” number will not show a change in the status until your Postal Carrier scans the package and delivers it out to you. All packages are put into the Postal System on the day that the package is processed. Shipping information will be emailed to you on the day of shipment to the email address provided when placing your order.
Heavy items, orders of High Value or with special packaging requirements will be ship via UPS. UPS requires a physical address and not a Post Office Box. UPS will not deliver to P.O. Boxes.

Fees & Extra Handling

Oversize

We ship Oversize orders via United Parcel Service. UPS “Oversize” specifications are any package with the length and girth* exceeding 84 inches. This includes all flag and banner poles over 6 ft. in length. An additional $12.95 will be added to the Standard UPS Shipping rate determined by the value of the order. When ordering on-line the “Shopping Cart” system, will accumulate this additional Oversize Shipping cost for each item ordered, on orders with Multiple Oversize Shipping cost customer service will re-calculate the shipping costs based on packaging requirements, weight and destination of the order and contact you via email with the accurate shipping charges

Additional Handling

Orders that require Additional Handling are any item that is over 5 ft, this includes flag and banner poles, heavy items or items that require Multiple Packages to fill the order. An additional $7.95 will be added to the Standard UPS Shipping rate determined by the value of the order. When ordering on-line the “Shopping Cart” system, will accumulate this additional Additional Shipping cost for each item ordered, on orders with Multiple Additional Shipping cost customer service will re-calculate the shipping costs based on packaging requirements, weight and destination of the order and contact you via email with the accurate shipping charges

Special Handling

Orders that require Speical Handling are any item that requires a separate box to ship order. An additional $4.95 will be added to the Standard UPS Shipping rate determined by the value of the order. When ordering on-line the “Shopping Cart” system, will accumulate this additional Additional Shipping cost for each item ordered, on orders with Multiple Additional Shipping cost customer service will re-calculate the shipping costs based on packaging requirements, weight and destination of the order and contact you via email with the accurate shipping charges.

Indoor Set Additional Handling

Indoor flag sets are heavier and require larger packaging. There is an additional handling charge of $7.95 for these flag sets.

Residential & Commercial Flagpole Shipping Costs

Flagpoles shipped by Commercial Carrier or Truck Freight only. The cost of shipping is calculated on an individual order basis. This cost is based on size of the pole and the destination of the shipment. When placing your order on-line, standard Domestic Shipping rates will be automatically applied to the order. When your order is processed by Customer Service a freight cost will be sent to you via Email. Your approval of this shipping cost will be requested in order to proceed.
To receive a fright quote prior to purchase you can provide the item number of the pole you are interested in along with the City State and Zip Code information for the delivery of the pole and if it is a residential or business address. Email this request to cu*************@*****ag.com and a freight quote will be processed. Commercial freight quotes are good for 30 days. Flagpole orders places after 30 days will be recalculated.

Risk of Loss

All items purchased from us are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Combining Orders

If you have more than one order pending with us, and would like to combine them, please send us notification via E-mail, business phone, or fax. If sending notification via E-mail or Fax, you must include the following: First name, Last name, and E-mail address. All information must be identical to that which was originally submitted. Please include contact information in the event we have questions regarding your request. Every effort will be made to accommodate you.

Return Policy

We accept returns, for any reason, within 30 days of delivery of shipment for a full refund or exchange (we’ll also refund the shipping cost if the return is a result of our error). To return an item (s), please contact us for your Return Goods Authorization Number (RGA). Without this number, we are not able to process your returned item (s). If an item is returned without an RGA number, we may at our discretion, confiscate the package with no responsibilities to the sender. We cannot accept returns of opened items, items returned more than 30 days after delivery, items that are not in their original packaging, or custom-made items (that are not defective). Items not typically stocked (i.e. larger flagpoles) are accepted for return but may be subject to a 20% re-stocking fee.

Refunds

We do not accept returns of any item that is not in its original condition, is damaged, or is missing parts. Please do not send us items that do not meet the acceptable condition, as we will only evaluate items with a pre-approved Return Goods Authorization Number (RGA). Please see our Return policy for more information. If you have provided a valid E-mail address, we will notify you of your refund once we’ve received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of our receiving your return. If your return is not due to our error, we will deduct the shipping costs from your refund. Shipping costs are not refundable except if we made an error in processing your order. All items may be subject to a 20% re-stocking fee. After obtaining your RGA (Returned Goods Authorization) number from us, you may return your item (s) in the original container or a different container. Please enclose receipt, seal, and return to our physical address with appropriate shipping cost. We find that USPS Priority Mail ships within 3-5 days and is the most cost-effective. We will process your return and, depending on the situation, issue you a refund or exchange. If you are returning due to our error, we will also refund you all shipping incurred for the incorrect item. If requesting a refund, not at our error, we will issue a refund less shipping charges.

Defective Product

We can assure you that we carry the highest quality flags and accessories available to us. Unfortunately, we cannot inspect sealed packaging destined for our customers As with all products, there is room for damaged condition. If you receive a damaged or defective product, and would like to return it for a refund or exchange, please contact us for your Return Goods Authorization Number (RGA). For more information on the RGA, please visit our Return Policy section.